Refund & Return Policy
Please read these terms carefully as they govern your use of our services.
These terms and conditions (“Agreement”) set forth the general terms and conditions of your use of the ekabrahmaa.com website (“Website” or “Service” or “Mobile Application”) and any of its related products and services (collectively, “Services”). This Agreement is legally binding between you (“User”, “you” or “your”) and Revita Ayurveda Private Limited (“Operator”, “we”, “us” or “our”).
If you are using our Services on behalf of a business, organization, or other legal entity, you represent that you are authorized to accept these terms on its behalf. If you do not agree with the terms of this Agreement, you must not use the Website or Services.
By accessing and using the Website and Services, including but not limited to wellness programs, consultations, or health tracking tools, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. You also agree to comply with any applicable laws, rules, and regulations governing your use of the Website and Services.
Authenticity & Care Commitment
At ekaBrahmaa, under Revita Ayurveda Private Limited, we are committed to offering only authentic, high-quality products and services as part of our healing programs. All Ayurvedic medicines, wellness kits, and supplements provided to you are sourced directly from trusted manufacturers or certified distributors. Each item is carefully quality-checked before dispatch. If you ever have concerns about the authenticity or quality of a product or service you've received, please reach out to us at heal@ekabrahmaa.com or WhatsApp us at +91 6238541859. Your trust is sacred to us.
Shipping / Delivery
For all confirmed orders (including wellness kits, medicine packages), dispatch will be initiated within 3 working days. Delivery timelines typically range between 7–10 working days, depending on your location and the courier partner. Delivery delays may occur due to geographic constraints, unforeseen weather events, public holidays, or courier limitations.
Please do not accept any package that appears tampered, damaged, or opened. In case of multiple issues in a single shipment, kindly raise one complaint to help us resolve it efficiently.
Conditions for Return / Replacement
Returns or replacements will be accepted only in the following cases:
- Incorrect product delivered
- Expired product received
- Damaged or tampered product (external or internal)
- Incomplete delivery (missing items in a kit or prescription)
What to do if You Receive an Incorrect / Damaged Product
| Step | Action |
|---|---|
| Step 1 | Raise a return or replacement request within: • 7 days of delivery for incorrect or expired products • 2 days for damaged or missing products Submit your request through: • “My Orders” section in your app or website dashboard • Or email us at heal@ekabrahmaa.com |
| Step 2 | 2 working days to assess and verify your request. |
| Step 3 | Once approved, our courier partner will be scheduled to pick up the item(s). You will be notified with tracking details. |
| Step 4 | If reverse pickup is not available in your location, you may be required to self-ship the product. We will reimburse standard courier charges upon receipt. |
| Step 5 | Once we receive and inspect the returned item(s), we will initiate either a replacement or a refund, based on availability and your preference. |
Return / Replacement Requests Will NOT Be Accepted If
- The product has been opened, used, or altered
- Original packaging is missing (e.g., kit box, bottle seals, outer cartons)
- Return/replacement request is raised after 7 days of delivery
- Damaged or missing products are reported after 2 days
Returns Policy
All return pick-ups (when applicable) will be arranged by our logistics team within 5–7 working days after your request is verified. Products will be brought to our inspection center. Refund or replacement is processed only after quality check clearance.
Payments and Refund Policy
Payments on ekaBrahmaa are made via secure, third-party payment gateways. You may pay through credit/debit card, UPI, net banking, or wallets. Our payment partners are compliant with industry standards (PCI-DSS) and your financial data is never stored on our servers.
ekaBrahmaa is not responsible for:
- Failed transactions due to third-party technical issues
- Payment delays caused by your bank or card issuer
- Unauthorized card use by any third party
Refunds are processed as follows:
- Within 10 days from the date of return item receipt
- 3–5 working days for online payment refunds to your original method (UPI/Credit/Debit)
- 3–5 working days for bank transfer refunds for COD orders (after you provide account details)
- COD charges and shipping fees are non-refundable
Appointment & Teleconsultation Refunds
For appointment cancellations (teleconsultations or healing sessions), refunds will be issued in accordance with our Appointment Cancellation Policy.
- If cancelled within the allowed window, refunds are processed within 15 working days
- If payment was made and the appointment failed due to technical errors (bank server failure, timeouts, etc.), your refund will be auto-processed to the original payment method.
Grievance Officer / Customer Support
In accordance with the Information Technology Act, 2000 and applicable rules, you may contact our Grievance Officer for any issues related to this policy or data security:
Name: Mithily R V
Email: heal@ekabrahmaa.com
Phone: +91 6238541859
Registered Address:
Revita Ayurveda Private Limited
Krishna, VKRA 147, Vazhottukonam, Kodunganoor P O,
Vattiyoorkavu, Trivandrum 695013, Kerala, India
Corporate Office:
Revita Ayurveda Private Limited
4th Floor, Krishna Towers, Vellayambalam - Sasthamangalam Road,
Sasthamangalam P O, Thiruvananthapuram - 695010